Deputy Visitor Services Manager

We’re looking for a Deputy Visitor Services Manager to join our Visitor Services team in the
South Region. You’ll be based out of one of the following offices: Gelntress, Ae or Newton
Stewart Office.

The Visitor Services (VS) Team are responsible for providing a high-quality visitor experience
through managing the recreational facilities and engagement with visitors, on-site business and
event organisers and participants. This includes planning and managing recreation
opportunities, engaging with visitors, facilitating events, facilitating education and
learning, working with partners & tenants, dealing with enquiries and engaging with
communities.

As Deputy Visitor Services Manager you will play a vital role managing the South Region’s Area
Visitor Services Managers and oversee management of VS operations across the South of Scotland.

To be successful, you’ll need experience managing recreation or visitor facilities to a high
standard within the countryside, recreation, or tourism sector, alongside strong knowledge of
health, safety, and environmental management. You should have a background in leading teams,
working with diverse stakeholders, and a working knowledge of Outdoor Access and the Land
Reform (Scotland) Act. Desirable experience includes managing competing priorities, procurement
and contract management, commercial activity, and partnership working with communities. You’ll
also need knowledge of countryside and land management, a relevant degree or equivalent
experience, strong IT skills, a full UK driving licence (or alternative), and good
interpersonal skills. Experience with dispersed teams and GIS software is an advantage.

Please click here to view the full list of benefits of working for us.

If this sounds like a role you’re interested in, we’d encourage you to apply with your CV –
please ensure you provide evidence of the essential and desirable criteria detailed on the
attached job description and success profile document.