Enterprise Strategic Account Director – EMEA

Enterprise Strategic Account Director – EMEA

Lighthouse

Bruges, Brussels or Ghent, Belgium

What you will do

As an Enterprise Strategic Account Director at Lighthouse, you will be responsible for managing and growing relationships with some of the top 10 global enterprise accounts in the online travel industry. These are high-value, strategic partnerships where we aim to deliver exceptional value, drive revenue growth, and establish Lighthouse as a long-term, trusted advisor.

In this role, you’ll engage with stakeholders at all levels of the organization, from technical points of contact to VP and C-level executives building deep, consultative relationships across the account, drive new opportunities and execution on current projects. You’ll provide white-glove account management, going above and beyond to ensure an outstanding client experience. You’ll proactively analyse client data and market data to uncover new opportunities, introduce innovative ideas, and drive business impact through Lighthouse’s products and insights. Your ability to understand the broader travel and technology ecosystem will be key in identifying growth opportunities, expanding account value, and strengthening strategic alignment with our most important partners.

The perfect candidate is a champion in growing the accounts and ensuring the highest renewal rate, revenue growth and data sharing agreements. Pursue a growing account footprint and penetration the driving force for an experienced Enterprise Strategic Account Director at Lighthouse.

This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, customer high value relationships and next-level industry and product knowledge. If you are solutions-focused, data expert, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!

Where you will have impact

• Drive customer retention, growth and strategic relationships with the largest Travel/Hospitality online entities;
• Expand account footprint and penetration through strategic account planning and project management;
• Conduct Quarterly Business Reviews (QBRs) for major accounts and Health Checks for smaller clients;
• Regularly train customers and update them on new features;
• Run data analysis workshop with the customer to identify new opportunities for new projects and data;
• Work closely with Business Development, sales and product Managers to optimise and strengthen strategies for large accounts;
• Proactively interface with various teams to address customer issues;
• Identify growth opportunities within territories, enhancing revenue from existing accounts;
• Maintain frequent communication with clients, including feedback calls and account reviews;
• Accurately log and update customer interactions in Salesforce.

Who you are

• Minimum 5 years experience in a combination of Account management, project manager, Data analyst, and/or sales or providing services;
• In depth understanding of the online hospitality industry landscape;
• Strong ability to communicate effectively solution architects, data team and C-Level executives;
• Skilled in multitasking, pressure handling, and achieving both client and company financial objectives;
• Excellent analytical, problem-solving skills and troubleshooting skills;
• strong overall business and people skills, including presentation and sales skills;
• Self-motivated, goal-oriented, think and act collaboratively;
• Proficiency in Data analytics tools, but also Excel, MS Word, PowerPoint, Salesforce; knowledge;
• Proficiency in English, any other language is a plus.

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